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We offer advice on questions related to residence permits to anyone who has moved to Joensuu from abroad. We also offer our services for Joensuu-based employers who are hiring workers from abroad. We offer residence permit advice only by appointment.

You can turn to us with questions related to the residence permit process as well as help with filling in the applications and answering requests for additional information. In addition, we offer support and guidance in filling in citizenship applications, obtaining travel documents and matters related to family reunification. If necessary, we can also help you contact the Finnish Immigration Service (Migri) and find legal assistance.

Please note that we do not process or accept residence permit applications. The Finnish Immigration Service accepts, processes and decides on residence permit applications. Their nearest service points are located in Kuopio and Lappeenranta.

If your matter is urgent and you can speak Finnish, Swedish or English, please contact the Finnish Immigration Service directly.

Book an appointment

We offer residence permit advice only by appointment. You can book an appointment by email: internationalhouse@joensuu.internationalhouse@joensuu.fi Please, specify, what type of questions you have. When you arrive for your appointment, please bring:

  • valid travel document
  • your current residence permit card
  • The Finnish Immigration Service’s decision on your current residence permit
  • any previous residence permit decisions
  • employment contract

Contact us

We primarily serve customers by appointment. For brief inquiries, you can also visit our service desk at Carelicum without an appointment.

Street address

Koskikatu 5, 80100 Joensuu

Opening hours

Service point open:

Mon–Thu 10:00–12:00 and 13:00–15:30
Fri 10:00–12:00 and 13:00–15:00


Changes to opening hours:

13.5.2026 Service point closes at 1 pm

21.5.2026 Service point open 13-15:30

3.9.2026 Service point open 13-15:30

1.10.2026 Service point closed

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